Frequently Asked Questions
I can't get the audio to work when I connect the TXDOCK docking station to my television.
Although you may be using a DVI to HDMI cable to connect your docking station to your TV, the audio will not transfer from your laptop/PC to your television. You will need to connect a separate stereo audio cable (not included) from either your laptop/PC or docking station to your television if such a port is available on your television as an input. Please see the Product Manuals section to download the television setup guide and the audio settings guide.
Although you may be using a DVI to HDMI cable to connect your docking station to your TV, the audio will not transfer from your laptop/PC to your television. You will need to connect a separate stereo audio cable (not included) from either your laptop/PC or docking station to your television if such a port is available on your television as an input. Please see the Product Manuals section to download the television setup guide and the audio settings guide.
The interface on the PLDPF15BK digital picture frame remains on the display throughout the slideshow. How do I remove the interface (BACK, NEXT, ZOOM, etc)?
Press the "i" button on the remote to make it disappear.
Press the "i" button on the remote to make it disappear.
I am having trouble using the Auto On Time function on my PLDFP15BK digital picture frame. How can I get my DPF to turn on at a specific time?
You will need to update the firmware on your picture to the latest software version. Please download the firmware upgrade here and follow these instructions to update your DPF. You will then be able to follow the directions in the manual as normal to set the Auto ON and OFF times.
Instructions for PLDPF15BK Firmware Update
You will need to update the firmware on your picture to the latest software version. Please download the firmware upgrade here and follow these instructions to update your DPF. You will then be able to follow the directions in the manual as normal to set the Auto ON and OFF times.
Instructions for PLDPF15BK Firmware Update
- Download the firmware update from our website: http://www.leiproducts.com/technical-support/drivers .
- Unzip the downloaded file and copy the file named “upgrade.img” on to a SD card or USB drive.
- Power OFF the unit.
- Insert the SD card/USB drive into the digital picture frame (DPF).
- Power ON the unit.
- The DPF will detect the software then auto-run the update program.
- You will see “Update checking” then “Upgrade Processing” on the display. This will take around 2-5 minutes.
- After flashing the firmware (updating), reboot the DPF by turning the power OFF.
- Remove the SD card or USB drive.
- Power ON again to run the updated software.
I'm having trouble playing videos on my digital picture frame (PLDPF8BK, PLDPF10BK, PLDPF12BK, or PLDPF15BK).
For video playback on the Telemax picture frames, please save your files with the following specifications:
For video playback on the Telemax picture frames, please save your files with the following specifications:
- Format: AVI
- Codec: DivX, Xvid, or MPEG4
- Resolution: 800 x 600 pixels (or smaller)
I can't copy more than 200 MB of photos (approximately) to my digital picture frame (PLDPF10BK, PLDPF12BK, or PLDPF15BK).
Create a folder in the root directory of the digital picture frame and then copy your photos to this folder (for example, "Photos" or "Images"). Photos placed in the root directory can still be viewed with the digital picture frame, but there is a limitation to the number of files and/or total file size because of the file system used in the digital picture frame software.
Notes:You may need to erase the contents of the root directory if you want to avoid duplicates when placing your photos in the newly created folder.
This applies to when you have your digital picture frame connected to your computer ("USB Host"). Files on your SD card or USB drive should not be affected by this limitation.
Create a folder in the root directory of the digital picture frame and then copy your photos to this folder (for example, "Photos" or "Images"). Photos placed in the root directory can still be viewed with the digital picture frame, but there is a limitation to the number of files and/or total file size because of the file system used in the digital picture frame software.
Notes:
I cannot reconnect my Bluetooth device to my PLJOGBK headset
If, after successful initial pairing, your Jogger headset does not automatically pair to your device after shutting down, it may need to be reset. To reset your Jogger Headset to factory default, please follow these instructions:
If, after successful initial pairing, your Jogger headset does not automatically pair to your device after shutting down, it may need to be reset. To reset your Jogger Headset to factory default, please follow these instructions:
- Turn Jogger (PLJOGBK) on in standby mode (turned on and blue light fl ashing every 10 seconds).
- Press and hold the “Next” button for 8 seconds until the indicator fl ashes blue and red.
- Then press and hold the “Multi-Function” button for 4 seconds. You will hear a beep, and the Jogger will shut down.
- The Jogger has now been reset to the factory default and when powered on will pair automatically.
I tried to install the webcam onto my Windows 98 system and it keeps asking me to insert the Windows 98se CD.
Unfortunately, you will need to insert the Win98se cd to complete the installation.
Unfortunately, you will need to insert the Win98se cd to complete the installation.
Why is the image from my webcam blurry?
The blurriness can be related to the lighting in the room. Also there is a focus ring around the lens, which can be turned to focus the image. Turn it clockwise or counter-clockwise until the image is clear.
The blurriness can be related to the lighting in the room. Also there is a focus ring around the lens, which can be turned to focus the image. Turn it clockwise or counter-clockwise until the image is clear.
During the installation process, I am getting an error code 10.
The camera is most likely plugged into a USB 1.1 port. Webcams require a USB 2.0 connection. Try plugging the camera directly into the USB port in the back of the computer.
The camera is most likely plugged into a USB 1.1 port. Webcams require a USB 2.0 connection. Try plugging the camera directly into the USB port in the back of the computer.
Nothing happens when I insert the installation CD.
Click on My Computer, right-click your cd-rom and then select auto-play from the submenu. The CD should load and the installation menu should come up.
Click on My Computer, right-click your cd-rom and then select auto-play from the submenu. The CD should load and the installation menu should come up.
Why is the microphone on my WC15 webcam not working?
The Microphone should work as soon as the camera is plugged into the computer. You can go into the Control Panel, click on Sounds and Audio Devices and check to make sure that Mute isn't checked off in the microphone settings. Also, under the Audio tab, make sure that PC Camera is selected as your default sound recording device. If it still doesn't work, it may be a problem with the software you are using and you should contact the software vendor for further assistance.
The Microphone should work as soon as the camera is plugged into the computer. You can go into the Control Panel, click on Sounds and Audio Devices and check to make sure that Mute isn't checked off in the microphone settings. Also, under the Audio tab, make sure that PC Camera is selected as your default sound recording device. If it still doesn't work, it may be a problem with the software you are using and you should contact the software vendor for further assistance.
When trying to install the WC10 from the disk we get a message that says, "the file dsnppl106.ax on PC Cam installation disk cannot be found. Set up could not finish".
Please download the driver and reinstall the camera. The driver on the CD is missing this file.
Please download the driver and reinstall the camera. The driver on the CD is missing this file.
I lost the CD that came with my webcam. Where can I download the driver?
All of our webcam drivers are available on our website. Click Here. Please download the appropriate driver for your camera.
All of our webcam drivers are available on our website. Click Here. Please download the appropriate driver for your camera.
Why wont my WC50 webcam work with my Windows XP system?
The WC50 was not designed for Windows XP. However, we did release a new driver that is compatible with most XP systems. Please download and install WC502.exe from our Drivers section.
The WC50 was not designed for Windows XP. However, we did release a new driver that is compatible with most XP systems. Please download and install WC502.exe from our Drivers section.
Why does the light on my WC10 webcam turn "On" after booting up?
The camera isn't actually "On" at this time nor is it using up any of your system resources. It is normal for the light to turn on when the computer first boots up as well as when the webcam is in use. This is just the way it was designed.
The camera isn't actually "On" at this time nor is it using up any of your system resources. It is normal for the light to turn on when the computer first boots up as well as when the webcam is in use. This is just the way it was designed.
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