I tried to install the webcam onto my Windows 98 system and it keeps asking me to insert the Windows 98se CD.
Unfortunately, you will need to insert the Win98se cd to complete the installation.

Why is the image from my webcam blurry?
The blurriness can be related to the lighting in the room. Also there is a focus ring around the lens, which can be turned to focus the image. Turn it clockwise or counter-clockwise until the image is clear.

During the installation process, I am getting an error code 10.
The camera is most likely plugged into a USB 1.1 port. Webcams require a USB 2.0 connection. Try plugging the camera directly into the USB port in the back of the computer.

Nothing happens when I insert the installation CD.
Click on My Computer, right-click your cd-rom and then select auto-play from the submenu. The CD should load and the installation menu should come up.

Why is the microphone on my WC15 webcam not working?
The Microphone should work as soon as the camera is plugged into the computer. You can go into the Control Panel, click on Sounds and Audio Devices and check to make sure that Mute isn't checked off in the microphone settings. Also, under the Audio tab, make sure that PC Camera is selected as your default sound recording device. If it still doesn't work, it may be a problem with the software you are using and you should contact the software vendor for further assistance.

When trying to install the WC10 from the disk we get a message that says, "the file dsnppl106.ax on PC Cam installation disk cannot be found. Set up could not finish".
Please download the driver and reinstall the camera. The driver on the CD is missing this file.

I lost the CD that came with my webcam. Where can I download the driver?
All of our webcam drivers are available on our website. Click Here. Please download the appropriate driver for your camera.

Why wont my WC50 webcam work with my Windows XP system?
The WC50 was not designed for Windows XP. However, we did release a new driver that is compatible with most XP systems. Please download and install WC502.exe from our Drivers section.

Why does the light on my WC10 webcam turn "On" after booting up?
The camera isn't actually "On" at this time nor is it using up any of your system resources. It is normal for the light to turn on when the computer first boots up as well as when the webcam is in use. This is just the way it was designed.